Ragle Custom Case Process

As a production laboratory we work on tight time schedules, incent our employees to produce quality work quickly, and for the most part this is exactly what our customer’s desire. However, in the past two years we have seen a large influx in the requests for custom work. At first we tried to produce this high quality, time consuming product on the same time schedule as everything else but, we have since found time is the enemy. We love doing custom work but, simply put, we need more time.

Custom cases are defined as all porcelain (and Zirconia or YZ™), porcelain fused to metal or Captek cases where a custom shade is requested or the case is 6 units or more.

A custom shade is defined as a shade request outside of the normal “shade guide” specifications. Custom Shades require quality photos. If you can provide quality Clear Match™ photos please send them in with the case. To view information on Clear Match™ please visit our website presentation at http://www.raglelab.com/education/ClearMatch.pdf

If you do not have a digital camera we can provide the quality photos through our Custom Shade Service. For the Custom Shade Service we require the patient to make an appointment to come to the lab for this photo session. The case invoice will reflect the fee for this service.

Custom Case Scheduling Process

1. Call Ragle Dental Laboratory before scheduling the patient for seating appointment. We will give you the estimated date of delivery so scheduling the patient’s return appointment can occur at this time. We look at how many custom cases are currently in the lab, how difficult your case may be or how large the case is to determine how much time is needed to complete.
2. Determine if you will be sending Clear Match™ photos or if you want the Ragle Custom Shade Service.
3. If using Ragle Custom Shade Service, schedule patients shade check appointment with Ragle.
4. Send case to Ragle Dental Laboratory complete with stump shade and photos or a date as to when photos will be received. If using Ragle’s Shade service we will provide the photos.
5. Once case is delivered try it in before cementing or bonding. If you are not completely satisfied call us. We will make time to have the patient come over to the lab so we can make minor adjustments if needed and then send them back to your office for seating.
6. Once seated please take a final picture. So often we have pictures documenting the case from beginning to delivery and seldom receive a final picture in the mouth. If you e-mail us the picture we will keep a photo gallery of all your patients for you to view at any time. info@raglelab.com or jragle@raglelab.com.

We will do our very best, you have our word on it!